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Avaya Integrated Management

CETNetworks® is proud to present the following service offerings to help your business fulfill its critical IT needs.

CETNetworks® is a dedicated team of consultants specializing in the delivery of the Avaya Integrated Management™ Suite. Our understanding of both business requirements and the specialized converged networking technologies helps us provide management applications to enhance reliability, lower capital costs, and enhance your business processes and revenues.

For nine years, we have been an exclusive provider of "custom" implementation and integration services for Avaya's enterprise management applications. For many of these same clients, we have provided complementary network management solutions. With our exceptional experience in developing network management solutions, CETNetworks® formally extends its "On-Site Consulting" and Integration services for the Avaya Integrated Management Suite. In addition, and at the request of many clients we have included the option of “Remote Installation and Training Services” for the Avaya Integrated Management Suite when applicable.

At CETNetworks®, we look forward to developing and maintaining an ongoing relationship with your organization. We have the delivery capacity and proven methodologies to provide the "Turn-Key" services you require. Our services begin with an extensive analysis, continue with steadfast integration, and we don't go home until the job is done right the first time.

• Avaya Integrated Management™ Suite "On-Site Consulting and "Integration”
• Avaya Integrated Management™ Suite "Remote Installation and Training”
• Hardware Procurement
• Day 2 Maintenance and Support Program for Installed Hardware, Operating System, and Integrated Ma Suite. Avaya Integrated Management Suite

• Avaya Integrated Management Suite On-Site Services Offer

CETNetworks® is the leading provider of integration services for Avaya Integrated Management Suite products.

Avaya Integrated Management Suite Applications Include (server based)
• Avaya Fault and Performance Manager (FPM)
• Avaya MultiSite An (MSA)
• Avaya Network Manage (NMC)
• Avaya Voice Over IP Monitoring Manager (VMM)

Avaya Fault and Performance Manager (FPM)

Avaya Fault and Performance Manager (FPM) is the latest evolution of DEFINITY ™ Network Management (DNM) and the Avaya MultiVantage Fault and Performance applications. Some new features of FPM are that it runs on the RedHat Linux Enterprise Server operating system and is now fully integrated to the Avaya Secure Services Gateway (SSG). This suite is still supports the IP capabilities of the traditional DEFINITY G3 release versions 9.5 or higher and fully harnesses the benefits provided by the new Avaya Communication Manager Servers Gateways.

Avaya Fault and Performance Manager provides a network map or system view of your converged network and the tabular tools to monitor the status and performance of the devices on your network. You can see into the network to examine faults and performance data from the Avaya media servers on the network. Avaya Fault and Performance Manager collects configuration, fault, and performance data from Secure Services Gateway or directly from an IP-enabled voice system using OSSI, and then displays the data in text, graphic formats.

Avaya Fault and Performance Manager alerts you when voice system faults and performance problems occur; helps you isolate and identify fault and performance problems; and provides tools to help you fix fault and performance problems. Avaya Fault and Performance Manager collects configuration, fault, and performance data from your systems according to a schedule that you specify. Avaya Fault and Performance Manager keeps a database of system exceptions and performance measurements, and it allows you to run reports on that data. You can present the data as text, tab graphs.

In addition to monitoring your voice systems, Avaya Fault and Performance Manager also provides alarm management (not performance monitoring) for several adjuncts related to your voice systems including INTUITY Audix, DEFINITY Audix, Call Management System (CMS), Conversant, and INTUITY Interchange. Avaya Fault and Performance Manager supports up to 400 systems.

Avaya Fault and Performance Manager provides the features:

_ Graphical User Interface (GUI) — Provides the following views of nodes in your network: system groups, DCS trunk connectivity, IP trunk connectivity, clusters.

_ Alarm Reception and Forwarding — Detects alarms from your voice system (or other Avaya system) and relays them to the Avaya Techno Center.

_ Configuration Display — Enables you to browse the configuration mustered properties of managed nodes in both a graphic vile view.

_ Notes Page for each Voice System — Enables you to create your own knowledge database.

_ Cut Through — Provides access to your voice systems to perform routine maintenance and administrative tasks.

_ System Status Reporting — Creates reports about the status of systems. Includes information such as connection state, connect times, attempts, errors, and alarms forwarded. You can define a wide variety of tabular and reports covering performance, configuration, and exception data from any combination of systems. You can restrict reports to components of interest; for specific hardware location or a El groups.

_ Report Manager — Enables you to define the parameters for individual reports for all or selected systems. The report options include performance, configuration, and exceptions. You can view the reports on screen in both the table and chart formats o reports to a printer, HTML file, GIF II file.

_ Data Collection — Enables you to specify the types of data to collect from each system, the schedule for collecting the data, and how long to store the data.

_ Exception Logging — Enables you to specify conditions for exception logging. This includes performance thresholds and fault or error conditions.

_ Exception Alerting — Enables you to specify an alert level for each he level and location of the alert are displayed in the Configuration and Status window as long as. the condition persists. FPM can be installed on a stand alone basis and can also be integrated with alerting to secondary Network Management Systems via SNMP. When integrated with a secondary NMS, CETNetworks® can configure 3rd party tools to send automatic alerts to text pagers, cellular phones, e-mail accounts, ticketing systems, and much more. FPM also allows for the collection of configuration and performance data from Avaya communication servers. This data can then be used to compile reports for trend analysis or network optimization purposes. CETNetworks® can provide integration services and knowledge transfer so that the users feel comfortable with all aspects of product.

Avaya MultiSite Administration (MSA)

Avaya MultiSite Administration is a client-server based application that provides multi-user, graphical, web-based management of multiple converged Avaya media servers and media gateways. Avaya MultiSite Administration provides centralized management of distributed networks and campus environments. Intuitive, task-based programs (wizards) enable you to rapidly learn and implement administrative tasks that were previously difficult and time consuming. You can set these tasks to be implemented immediately or at a specified time.

Avaya MultiSite Administration offers these powerful features:

_ The ability for multiple administrators to administer the same (or separate) Avaya media servers at the same time, remotely.
_ Graphical station and system administration screens.
_ Easy-to-use wizards for basic administration tasks.
_ The ability to cut through (using terminal emulation) to administer other telephony devices. With MultiSite Administration, you can:
_ View and administer system-wide settings.
_ Add stations, swap stations, move multiple stations, and delete stations. Using MultiSite Administration, you can also move one or more stations from one voice system to another while maintaining the same extension.
_ Change phone types and feature buttons. You can assign features to phone buttons by clicking a button on the picture.
_ Create station templates that will save you time when add stations.
_ Printing button labels for your phones.
_ Add or delete subscriber accounts on your messaging systems.
_ Look up extensions and query the voice system for stations matching specific criteria.
_ View log files.
_ Collect data and generate report in real time or at a scheduled time. You can also build a report template.
_ Cut through to a voice system or messaging system. MultiSite Administration validates the data you enter for extensions and ports, as well as ranges and field types before it sends data to a voice system.

Enterprise Network Management Applications The Enterprise Network Management applications are as follows:

_ Avaya Network Management Console with System View
_ Avaya Network Configuration Manager
_ Avaya SMON Manager
_ Avaya Software Update Manager
_ Avaya Secure Access Administration
_ Avaya Provisioning and Installation Manager
_ Avaya Distributed Office Central Manager

Network Management Console (NMC) with System View

Avaya Network Management Console is the platform and the focal point from which all Network Management activity is initiated. It provides a single system view of the entire deployment — topology, faults, and status display. The Network Management Console automatically discovers devices on the network and displays them in an intuitive, hierarchical navigation tree. Different views of the tree allow the administrator to view the network by IP subnet, by device type, or logically by voice systems.

Elements in the navigation tree are color coded to indicate fault status. Network Management Console also serves as a focal point for viewing fault event notifications, which are collected and displayed in the Event Browser. The administrator can also configure actions to be executed upon receipt of particular types of notifications.

Network Management Console serves as a launch point for all other applications in the Enterprise Network Management offer. Applications can be easily launched from the menu bar, either globally, or focused on a device selected in the navigation tree. Network Management Console also provides built-in capabilities to launch a telnet or web browser session on the selected device in the tree.

Network Configuration Manager

Avaya Network Configuration Manager is an application that allows you to backup and restore device configurations and configure multiple devices. Avaya Network Configuration Manager uses Simple Network Management Protocol (SNMP) and Trivial File Transfer Protocol (TFTP) or Secure Copy Protocol (SCP) to exchange information with the devices in the network. When using SCP, an SCP server must be installed on the management station. After defining users on the SCP server, you can configure Avaya Network Configuration Manager as an SCP user.

When you make changes to a device’s configuration, you may find that the overall effect of the configuration change may have a negative effect on the performance of the device in your network. Avaya Network Configuration Manager provides a method for backing up device configurations before you make changes. In addition, you can schedule automatic, periodic backups.

Device configurations are saved in files which are stored in a library. A configuration file can be downloaded to any appropriate device. For example, if you saved the configuration of an Avaya G350 Device, it can only be downloaded to an Avaya G350 Device. You can also select a group of devices to which you can download a single configuration file. This can result in a consistent configuration of the devices in your network. SMON Manager Avaya SMON Manager is Avaya’s switched network monitoring tool.

Avaya SMON Manager provides the following information about your switched network:

_ A global view of traffic for all switches on the network.
_ An overall view of traffic passing through a specific switch.
_ Detailed data about the hosts transmitting packets or cells through a switch.
_ An analysis of traffic passing through each port connected to a switch.
_ A view of traffic between various hosts connected to a switch.

SMON is an extension of the RMON standard. RMON is the internationally recognized and approved standard for detailed analysis of shared Ethernet and Token Ring media. It ensures consistency in the monitoring and display of statistics between different vendors. RMON’s advanced remote networking capabilities provide the tools needed to monitor and analyze the behavior of segments on a network. Avaya has taken the RMON standard and extended it to the switching environment to create SMON monitoring.

SMON adds to the monitoring capabilities of RMON in the following ways:

_ It provides additional tools and features for monitoring in the switch environment.
_ It provides a global view of traffic flow in a network with multiple switches.

Software Update Manager

Avaya Software Update Manager helps network managers with enterprise networks containing dozens or hundreds of Avaya devices ensure that all devices are running with the most current version of the device (agent) software/firmware. This application downloads the necessary update software to managed Avaya devices. Avaya Software Update Manager can also check the software versions currently in use against the latest versions available from Avaya and recommend updates when a newer version is available. You can use Avaya Software Update Manager to take a new release from Avaya’s Web site and store it on your hard disk for subsequent downloading to the appropriate devices.

The Avaya Software Update Manager server stores all the software retrieved from the Web and can download the software to appropriate devices. Files containing embedded software can also be copied to the server. Avaya Software Update Manager supports upgrades of Avaya Communication Manager software, TN boards, media gateways, and converged infrastructure switches. The server can be reached locally or via remote access. This provides the ability to update the software on your devices from anywhere in the world. Secure Access Administration Avaya Secure Access Administration is a centralized application used to define users and assign their privileges for access to network management applications and device configuration applications.

Avaya Secure Access Administration is used to:
_ Define device users and create instances of device users on devices, with or without SNMPv3 management access.
_ Define network management users through the User Administration tool. Once defined, a user without administrator privileges can use Secure Access Administration to change the user’s own passwords.

Provisioning and Installation Manager
Avaya Provisioning and Installation Manager provides the capability to remotely configure Avaya media gateways on a network-wide basis. It provides integrated network system views that ease centralized configuration tasks, especially provisioning and installing large numbers of gateways simultaneously.

Distributed Office Central Manager
Avaya Distributed Office Central Manager is a web-based tool that provides the central management functions that are necessary to administer a network of branch locations. The application serves as a focal point for configuration, update/upgrade, viewing, and monitoring the Distributed Office network.

Central Manager allows for centralized administration, configuration, updates and upgrades, viewing, and monitoring of multiple branches at-a-glance. With Central Manager, you can:
_ Display all branches
_ Group all branches into logical areas
_ Manage all branches, groups of branches, and individual branches

VoIP Monitoring Manager
Avaya Voice Over IP (VoIP) Monitoring Manager is a VoIP Quality of Service (QoS) monitoring and feedback tool that allows you to visualize the real-time operation of VoIP systems. Avaya VoIP Monitoring Manager allows you to view QoS data experienced at the endpoints and during a session. Avaya VoIP Monitoring Manager allows you to view the QoS data (such as jitter, round trip time (RTT), and packet loss) experienced at the endpoints and during a session. This data displays in real-time or for previously active endpoints. With this information, you can begin to troubleshoot and isolate problems.

Avaya VoIP Monitoring Manager allows you to:
_ Search Endpoints. You can search endpoints active from a specified time in the past or between a date range. Advanced search options enable you to narrow your search to match phone numbers, SIP user names, network addresses, or QoS levels.

_ View Reports. Once you have a list of endpoints, you can select one or more endpoints in a session and view the associated reports. The reports display QoS data such as jitter, round trip time (RTT), and packet loss. This is particularly useful for monitoring media gateways or locating problems at a particular endpoint. Since you can view reports for endpoints involved in a session, this information will assist you with determining problems that occur between two endpoints or in an isolated area of the network.

_ Export Reports. You can export the report data to a comma separated value (csv) file. You can open this file in most database and spreadsheet programs such as Microsoft Excel. Exporting the data to a spreadsheet enables you to manipulate the data so you can create your own reports.

_ Generate Automatic Alarms. You can generate Simple Network Management Protocol (SNMP) Traps/Alarms, which allow the VoIP Monitoring Manager to alert you when the jitter, RTT, or packet loss reaches certain levels. You can routinely monitor the network and troubleshoot problems.

The Avaya VoIP Monitoring Manager incorporates the Avaya VoIP Monitoring Manager Real-time Transport Control Protocol (RTCP) Monitor and the Avaya VoIP Monitoring Manager Server, which accepts connections from the Avaya VoIP Monitoring Manager Client. The server software must be installed on the network to work correctly. A Windows SNMP Agent must also be installed on the server. VoIP Monitoring Manager also uses a database. During installation, the VoIP Monitoring Manager Integrated MSDE Database is installed by default. However, you can choose to install a different Microsoft SQL database.

The Avaya VoIP Monitoring Manager Server acts as a proxy between the database and the Avaya VoIP Monitoring Manager Client. It manages connectivity to the database and provides an interface to configure the Avaya VoIP Monitoring Manager RTCP Monitor. The Avaya VoIP Monitoring Manager Server is a Java application that runs as a Windows service on the same PC as the RTCP Monitor. The database can reside on the same PC as the server and RTCP Monitor, or it can reside on a separate PC.

The Avaya VoIP Monitoring Manager RTCP Monitor collects the RTCP packets sent from the Avaya endpoints and stores the information in a proprietary database. The RTCP Monitor also runs as a sub-agent of the Windows SNMP Agent. All the information contained in the database can be queried using Microsoft SQL. The Avaya VoIP Monitoring Manager Client provides the graphical user interface (GUI) to view the Avaya VoIP Monitoring Manager data. The client does not communicate with the RTCP Monitor, does not use the Windows SNMP service, and does not communicate with the database. The data that is displayed is gathered from the Avaya VoIP Monitoring Manager Server.

The Avaya VoIP Monitoring Manager Client may be installed on the same PC as the Avaya VoIP Monitoring Manager Server, or it may be installed on another PC on the network. The Avaya VoIP Monitoring Manager Client can run as a Web application in a browser. This is useful if you only have the Avaya VoIP Monitoring Manager Server installed. If you run the Web client, you will not have access to some of the features—such as connecting to a new server and copying — that are available in the application.